Refund, Cancellation & Delivery Policy
Momentum Career Hub, operated by Carbon Three Inc • Last Updated: August 15, 2026
This Refund, Cancellation & Delivery Policy (“Policy”) is incorporated into and forms part of Momentum Career Hub's Terms & Conditions. Capitalized terms not defined in this Policy have the meaning given in the Terms & Conditions. Momentum Career Hub is a trading name of Carbon Three Inc, 1950 S Rochester Rd, Rochester Hills, MI 48307. Questions about this Policy can be directed to support@momentumcareerhub.com.
1. Refund Policy
1.1 Digital Products and Downloads
All sales of ebooks, templates, toolkits, downloadable resources, and other digital products or downloads are final and non-refundable.
1.2 Online Courses
Course refunds are discretionary and handled on a case-by-case basis. Refund requests must be submitted by email to support@momentumcareerhub.com within seven (7) calendar days of purchase and must include Client's name, the course purchased, and the reason for the request. Momentum Career Hub will review the request and respond within three (3) business days. Submission of a refund request does not guarantee approval.
1.3 Coaching and Service Packages
Career Coaching and service package purchases are non-refundable once Services have commenced. Sessions and Services already provided are non-refundable.
1.4 Customized Services
Customized services and deliverables are non-refundable. This includes Resume and LinkedIn Makeovers, Brand & Land services, Audits, Intensives, Application Kits, Interview Prep Kits, and other personalized career materials, services, or deliverables. Client's cancellation does not entitle Client to a refund. Eligible customized deliverables are subject to the Revision Policy in Section 5 below.
1.5 Career Service & Coaching Packages and Group Cohort Programs (Accelerators)
Career Service & Coaching Packages and Group Cohort Programs / Accelerators (including weekly group sessions and 1:1 coaching sessions) are non-refundable. Client nonparticipation, changes in employment or job-search status, failure to schedule or attend sessions, or failure to provide required materials do not create eligibility for a refund or eliminate outstanding payment obligations, including obligations under an installment plan.
1.6 Workshops and Webinars
Paid Workshop and Webinar registrations may be canceled for a full refund up to twenty-four (24) hours before the scheduled start time. Cancellations received less than twenty-four (24) hours before the scheduled start time, and no-shows, are non-refundable.
If Momentum Career Hub cancels or reschedules a Workshop or Webinar, registered Clients will receive at least two (2) days' notice when reasonably possible, and the event will be rescheduled within thirty (30) days. If Momentum Career Hub is unable to provide the rescheduled event within thirty (30) days, registered Clients will receive a full refund of the amount paid for that event.
1.7 Memberships
Membership subscriptions (The Momentum Collective – Inner Circle on Skool; Momentum Career Hub: A Career Coach in Your Pocket on Substack) are billed and refunded according to the applicable platform's (Skool's or Substack's) own refund policy and billing terms. Momentum Career Hub does not separately refund membership fees collected through those platforms. To cancel a membership and stop future billing, Client must cancel directly through the applicable platform.
2. Cancellation and Rescheduling
2.1 Individual Coaching and Strategy Sessions
Clients must provide at least twenty-four (24) hours' notice to cancel or reschedule an individual Coaching or Strategy Session. Sessions canceled or rescheduled with less than twenty-four (24) hours' notice, as well as missed sessions, are considered used and will be forfeited.
Momentum Career Hub may reschedule a session when necessary. Sessions rescheduled by Momentum Career Hub will be rescheduled at a mutually agreeable time and will not be deducted from Client's purchased sessions.
2.2 Group Q&A Sessions and Office Hours
Group Q&A sessions, office hours, bonus sessions, and similar supplemental program offerings may be modified, rescheduled, or canceled by Momentum Career Hub as necessary. Changes to supplemental sessions do not constitute cancellation of the underlying program or Service and do not create eligibility for a refund.
3. Service Expiration
Unless otherwise expressly stated at the time of purchase, all Momentum Career Hub Services, packages, sessions, deliverables, and other service-based purchases must be used within ninety (90) days of purchase. Any unused Services, sessions, or deliverables expire after ninety (90) days and are non-refundable. Client delays, failure to schedule sessions, failure to submit required materials, changes in employment status, or changes in Client's job search do not extend the expiration period unless Momentum Career Hub agrees otherwise in writing.
4. Deliverables and Delivery Timing
For customized services requiring a deliverable from Momentum Career Hub, including Resume and LinkedIn Makeovers, Brand & Land services, Audits, Application Kits, Interview Prep Kits, and similar customized services, the standard delivery time is seven (7) business days after Momentum Career Hub receives all materials and information required to complete the Service. The delivery period begins only after all required Client materials have been received. Client delays in providing required information, feedback, approvals, or materials will extend the delivery timeline accordingly.
4.1 Delivery Commitment
If Momentum Career Hub anticipates a delay, Client will be notified and provided with a revised delivery date.
If Momentum Career Hub fails to provide the applicable deliverable within seven (7) business days and does not notify Client of the delay on or before the scheduled delivery date:
the outstanding deliverable will be provided within an additional five (5) business days; and
Client will receive a one-time promotional credit equal to twenty-five percent (25%) off one future eligible Momentum Career Hub service, membership, product, or package purchased within ninety (90) days.
The promotional credit does not apply to Career Transformation Packages, has no cash value, is non-transferable, may not be combined with another discount or promotion, and may be used only once.
The Delivery Commitment does not apply to delays caused by Client, incomplete or inaccurate information provided by Client, Client-requested changes in scope, circumstances outside Momentum Career Hub's reasonable control (see the Force Majeure section of the Terms & Conditions), or Services with a different delivery timeline expressly stated at purchase.
5. Revision Policy
Unless otherwise expressly stated in the applicable service description, eligible customized written deliverables include one (1) revision round. Revision requests must be submitted within three (3) calendar days after delivery. If no revision request is received within that period, the deliverable will be considered accepted and complete.
One revision round means one consolidated request containing all requested changes. Included revisions are limited to reasonable corrections, clarifications, or adjustments within the original scope of the purchased Service. A revision does not include a new deliverable, a substantial change in target role or career direction, customization for additional jobs or companies not included in the purchased Service, substantial rewriting based on information not originally provided, or work outside the original scope.
Additional revisions or work outside the original scope may be purchased at Momentum Career Hub's then-current rate. Any additional fee will be disclosed to and agreed upon by Client before additional work begins.
6. Momentum Credit – 90-Day Guarantee
Eligible purchases earn Momentum Credit toward a future upgrade to a higher-priced package or Service, redeemable within a 90-day window (or, for Legacy Credit from purchases made before August 11, 2026, by December 31, 2026). Credits have no cash value, are non-refundable, non-transferable, and limited to one redemption per customer per rolling 12-month period. Once credits are applied to an upgrade, the original purchase is considered fulfilled and is no longer eligible for a refund under Section 1 above. Full terms are set out in the Momentum Credit – 90-Day Upgrade Program Terms & Conditions, incorporated into this Policy by reference.
7. Payment Plans
If Client's purchase is made under an installment (payment plan) arrangement, cancellation, nonparticipation, or non-use of the Service does not relieve Client of the obligation to pay all remaining installments, except as expressly stated in this Policy. Missed installment payments may result in suspension of access to the Service until payment is brought current.
8. Questions
Questions about this Policy can be directed to support@momentumcareerhub.com.